Return and Refund Policy

At Ribhu International, we are committed to providing you with the best products and services. We understand that sometimes issues may arise, and we want to make sure you have a hassle-free experience with our return and refund process. Please take a moment to familiarize yourself with our policy:

Policy Duration:

Rest assured, we offer a generous 30-days technical warranty from the date of product delivery. If you encounter any technical issues or find the product not working as expected during this period, we will gladly offer a refund or replacement.

Return & Refund Terms:

Customers can return products within 7 days from the date of delivery.

To be eligible for a return or refund, the items must be in the same condition as received and should be in secured packaging.

If you’re eligible for a return or refund, we will promptly replace the product with the same item if it’s available in our stock. In the rare event that the product is unavailable, we will gladly accept the return of the shipment.

Eligibility Criteria for Return or Refund:

Non-functional product received
Condition or any other malfunction issues observed from the end client
Cosmetic or minor damages (including damages during transit)
Cutoff date for the delivery missed by the client (e.g., vessel schedule)
Product misplaced in transit
Items marked as "Final Sale" or "Non-Returnable"

Return Method

Initiate Return:

– Contact our customer service team at sales@ribhuinternational.com or call us at +91 9585 890043 to initiate the return process. Please provide your order number, reason for return, and any supporting documentation or images if applicable.

Receive Return Label:

– Once your return request is approved, you will receive a pre-paid return shipping label via email. Print the label and attach it to your package.

Prepare Package:

– Pack the item securely in its original packaging, including any accessories, manuals, and documentation. Ensure the package is properly sealed.

Shipping the Product:

- Free Return Shipping: Ribhu International offers free return shipping for all eligible returns. You can choose from our courier partners DHL or Delhivery one for the return shipment.
- Courier Pick-Up: Schedule a pick-up with either DHL or Delhivery one using the return shipping label provided by our customer support team.

Processing Return:

– Once we receive your returned item, we will inspect it and notify you via email. If the return is approved, we will process your refund within 7-10 business days. Refunds will be credited to the original method of payment.

Exceptions:

– Custom-made or personalized items, clearance items, and items marked as “final sale” are not eligible for returns.

– For defective or damaged items, please contact our customer service within 7 days of receiving the item to arrange a return or exchange.

Proof of Purchase:

For a smooth return process, please provide us with a receipt or proof of purchase, such as PI/PO Number, Invoice No, and Date of Delivery.

Refunds Process:

Once we receive the product, our dedicated team will carefully inspect it. We will then send you an official email notifying you about the updated status of your refund request.

Approved Refunds:

If your refund is approved, the amount will be processed and credited to your original method of payment or credit card within a specific timeframe. For exact details, please refer to our Payment Terms.

Late or Missing Refunds:

If you haven’t received your refund yet, we recommend checking your bank account first. If the refund is still not reflected, please contact your credit card company. Keep in mind that it might take some time for the refund to be officially posted, and contacting your bank could help resolve any processing delays.

Further Assistance:

If you have followed the steps above and have not received your refund, please reach out to us at sales@ribhuinternational.com for further assistance. Our dedicated team is always ready to help you.

Exchange/Replacement:

We understand the importance of a seamless shopping experience. Therefore, we offer exchanges only for defective or damaged items. If you need to exchange an item for the same product, please email us at sales@ribhuinternational.com, and we will guide you through the process. Kindly ship the item to the following address:

RIBHU INTERNATIONAL

1st Floor, Shop No.8, Vandranthangal Road, Ganapati Nagar, Kalpudur, Katpadi, Vellore,
Vellore, Tamil Nadu, 632007 India.

Company GST Number: 3CBBPB2274D1ZE

Company IEC Number: CBBPB2274D

Contact No: +91 9585 890043

Delivery Time for Exchanged Products:

The delivery time for exchanged products may vary depending on your location. Rest assured, we’ll make sure to get the replacement to you as soon as possible.